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Privacy Policy

Effective Date: June 20, 2026

This Privacy Policy explains how Unrush (“Unrush,” “the App,” “we,” “us,” or “our”) collects, uses, stores, and shares information when you use the Unrush mobile application and related backend services.

Unrush is provided by Ilia Kostin, Cyprus. You can contact us at help.nexorify@gmail.com.

This email is not an emergency channel. If you are in immediate danger, may harm yourself or someone else, or need urgent medical or mental health help, contact local emergency services or a qualified professional immediately.

1. Important safety notice

Unrush is a self-help and wellbeing app. It provides short guided exercises, grounding steps, breathing-related prompts, body-based steps, subjective state ratings, optional voice input, and optional safety support tools.

Unrush is not a medical device, medical service, therapy service, psychotherapy service, diagnostic tool, treatment service, crisis hotline, crisis response service, or emergency service.

Unrush does not diagnose, treat, cure, or prevent anxiety disorders, panic attacks, depression, PTSD, dissociation, or any other medical or mental health condition.

Unrush does not replace a doctor, psychologist, psychotherapist, psychiatrist, therapist, medical diagnosis, professional care, therapy, or emergency help.

If you feel unsafe, believe you may harm yourself or someone else, experience a medical emergency, or need urgent help, do not rely on Unrush. Contact local emergency services or a qualified professional immediately.

2. Who may use Unrush

Unrush is intended for users who can lawfully create an account and use the App under applicable laws and platform rules.

3. Summary of what we collect

Depending on how you use Unrush, we may collect or process:

Some of this information may relate to your stress, anxiety, emotions, subjective wellbeing, or safety support preferences. Unrush treats this information carefully, but you should not enter information that you do not want processed by the App or its service providers.

4. Account and authentication information

To use Unrush, you need an account.

You may sign up or sign in using:

Authentication is provided through Firebase Authentication.

We may process:

If you use Google Sign-In or Sign in with Apple, those providers may process your information according to their own terms and privacy policies.

Password reset emails are handled through Firebase Authentication.

5. Session and wellbeing-related information

Unrush asks you to select what you need and rate your current state on a subjective 0–100 scale.

This rating is not a medical test, clinical score, diagnosis, or professional assessment. It is only a quick self-rating of how intense your current state feels to you.

When you complete a session, we may store:

We use this information to show your recent results, compare before/after values, and remember which routes previously helped you.

6. Text input, voice input, and speech recognition

Some grounding or support steps may allow you to type answers or use voice input.

You may be asked to name or describe:

Voice input is optional. You can use the App without voice input.

If you use voice input:

Unrush may first try to process recognized text locally. If local processing is not enough, Unrush may send the recognized text and limited technical context to our backend for processing.

This may include:

To reduce unnecessary processing, backend fallback is limited to short inputs. Inputs that are too long or noisy may be rejected, and the App may ask you to simplify or repeat.

7. AI-assisted features and DeepSeek

Unrush uses DeepSeek for certain AI-assisted features only after you give explicit in-app consent to AI-assisted processing.

AI may be used to help parse short voice/text answers or help classify a user-described state into a support route, such as:

AI-assisted routing is not a medical assessment, diagnosis, treatment recommendation, crisis assessment, or clinical decision. It only helps the App choose a self-help route.

When you use AI-assisted features, the relevant text and limited technical context may be sent to DeepSeek for processing. This may include:

Unrush does not send the following to DeepSeek:

DeepSeek processes this information only to provide the AI-assisted features requested in Unrush. This processing is subject to privacy and security protections consistent with this Privacy Policy.

We do not intentionally use your AI inputs to train our own separate AI models.

Do not include names, addresses, phone numbers, financial information, medical records, diagnoses, medication details, therapy notes, trauma details, or other sensitive personal information in AI-assisted text or voice inputs.

You can avoid AI-assisted processing by not giving consent. Without this consent, Unrush cannot provide the current guided app experience that depends on AI-assisted route selection or AI-assisted parsing.

8. Safe Zone and support contacts

Unrush includes a Safe Zone for situations where you may want outside support.

You may add up to 3 support contacts. For each selected contact, the App may store:

Contacts are selected through the system contact picker. The App is designed to receive only the contact you choose, not upload your full address book.

If you add support contacts, the App may open a system SMS/iMessage composer with selected recipients and a prepared message.

The default English message is:

“I need support right now. Please call or message me.

I am sending this message from Unrush.”

You can edit the message in settings.

Unrush does not automatically send messages to your contacts. You decide whether to send or cancel the message in the system message composer.

9. Emergency number feature

Unrush may show an emergency number based on the country or region code from your device locale.

Unrush does not use GPS, precise location, background location, maps, or live location sharing for this feature.

If the country or region cannot be determined or the configuration is unavailable, the App may show 112 as a fallback number.

Emergency numbers may be incomplete, outdated, unavailable, or unsuitable for your actual location. You are responsible for contacting the correct local emergency service if you need urgent help.

If you tap an emergency number, Unrush opens the system phone dialer. The App does not place the call automatically. The actual call depends on your device, carrier, network, and number availability.

10. Subscription and purchase information

Unrush uses RevenueCat to manage subscriptions, paywalls, entitlements, and purchase restoration.

RevenueCat may process:

For iOS, payments are handled by Apple through the App Store. We do not receive or store your full payment card details.

If Unrush becomes available on Android with paid subscriptions, payments may be handled by Google Play. We do not receive or store your full payment card details from Google Play.

11. Analytics

Unrush uses Firebase Analytics to understand how users interact with the App and to improve the product.

Analytics events may include:

Each analytics event may include:

Our analytics layer is designed not to send sensitive parameter names such as email, phone, phone number, support contact name, contact name, raw input, raw transcript, transcript, user input, or input text.

This analytics filtering does not mean that text or transcripts are never processed by backend endpoints. Analytics and backend processing are separate.

We do not use Firebase Analytics for third-party advertising.

12. Crash reports and technical diagnostics

Unrush uses Firebase Crashlytics to detect crashes and technical errors.

Crash reports may include:

The App and backend may also generate technical logs for:

We use crash reports and logs to debug, maintain, secure, and improve the App.

13. Support communications

If you contact us at help.nexorify@gmail.com, we may process:

We use this information to answer your request, investigate issues, and improve support.

We aim to respond to support requests within 5 business days, but we do not guarantee a response within that period.

Support email is not monitored 24/7 and is not an emergency channel.

Support emails are retained only for as long as reasonably necessary to respond to your request, maintain support records, protect security, comply with legal obligations, resolve disputes, or prevent misuse.

14. Local data on your device

Unrush may store certain information locally on your device, including:

You can manage microphone and speech recognition permissions through your device settings.

Deleting the App from your device may remove local App data, but it does not cancel your subscription and does not necessarily delete data stored in our backend or by third-party providers.

15. Information Unrush does not collect or use in the current App

Unrush is not designed to collect or use:

16. How we use information

We use information to:

17. Legal bases where required

Where a privacy law requires a legal basis, we may rely on:

Where a law treats wellbeing, anxiety, emotional-state, or safety-support information as sensitive information, we process it to provide features you request, with your consent where required, and subject to the safeguards described in this Policy.

18. How we share information

We may share information with service providers and platform providers that help us operate Unrush, including:

These providers may process information according to their own terms, privacy policies, and data processing arrangements.

We may also disclose information if required by law, legal process, court order, regulator request, or if necessary to protect rights, safety, security, or prevent fraud and misuse.

19. No sale of personal data and no targeted advertising

We do not sell your personal data.

We do not use your session history, ratings, Safe Zone contacts, voice input, text input, or AI inputs for third-party advertising.

We do not use third-party ad networks in the App.

We do not share your personal data for cross-context behavioral advertising.

20. International transfers

Unrush is operated from Cyprus.

Our backend uses Firebase Cloud Functions, including infrastructure in the United States. Other providers may process data in other countries.

Your information may be processed in countries other than your country of residence, including:

These countries may have data protection laws that differ from the laws in your country.

21. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, unless a longer period is required or permitted by law.

Our retention approach is:

Some records may be retained longer if necessary to comply with law, prevent fraud, protect security, resolve disputes, enforce our Terms, or comply with Apple, Google, RevenueCat, Firebase, DeepSeek, or other provider requirements.

22. Data export

You can request a copy of certain App data through Settings → Data & Privacy → Download my data.

The App provides a JSON export where technically available.

The export may include:

The export does not include:

You can contact help.nexorify@gmail.com if you need help with a data export.

23. Account deletion

You can request account deletion through Settings → Data & Privacy → Delete account.

The App requires confirmation before deletion.

When you delete your Unrush account, we delete or de-identify from active App systems:

Deletion from active App systems normally begins immediately after a successful deletion request.

Some information may remain for a limited time in backups, logs, provider systems, or records that we must keep for legal, security, fraud prevention, billing, tax, accounting, dispute resolution, or platform compliance reasons.

Deleting your Unrush account does not cancel your Apple App Store subscription or any future platform subscription.

If you have an active subscription, you must cancel it separately through your Apple Account / App Store subscription settings or the applicable platform subscription settings, depending on where you purchased it.

24. Your choices and rights

Depending on your location and applicable law, you may have rights to:

Even where a specific law does not require it, we try to provide reasonable access, export, and deletion controls to all users.

You can also:

25. Security

We use reasonable technical and organizational measures designed to protect information processed by Unrush.

These measures include account authentication, backend access controls, provider security features, and operational safeguards.

However, no app, system, network, transmission, or storage method is completely secure. We cannot guarantee absolute security.

You are responsible for keeping your device, email account, Apple Account, Google Account, and Unrush login credentials secure.

26. Changes to this Policy

We may update this Privacy Policy from time to time.

If we make material changes, we may notify you through the App, App Store listing, Google Play listing if applicable, or another appropriate method.

The “Effective Date” at the top shows when this version became effective.

27. Contact

For privacy or support questions, contact:

Ilia Kostin Cyprus Email: help.nexorify@gmail.com

This email is not an emergency contact. If you need urgent help, contact local emergency services or a qualified professional immediately.